Shipping Policy
We genuinely care about your experience and want every customer to feel confident when shopping with us.
Prior to making a purchase, please review our Shipping Policy, applicable to all orders.
1. FREE SHIPPING
We offer free shipping worldwide.
2. PROCESSING AND DELIVERY TIME
You can estimate your order’s arrival using the processing and delivery time details provided.
- Processing time:
- Free shipping: 1 – 2 business days
- Skip The Line – Insured Shipping: 24 hours
- Delivery time:
| Location | Shipping time |
| United States (except remote areas) + Canada | 7 – 12 business days |
| Remote areas (islands, APO) | 20 – 25 business days |
| Europe | 8 – 14 business days |
| UAE | 15 – 20 business days |
Please note that with Insured Shipping, if your package is lost in transit, we will take full responsibility and arrange a replacement.
If your order isn’t received within 30 business days from the purchase date, please contact us at info@smartpawiq.com for a refund or replacement.